In 2023, Factua strengthened its service portfolio with the acquisition of Call Solutions Network, a high-performing, fully U.S.-based contact center headquartered in Mesa, Arizona. This strategic move enabled Factua to expand its footprint in the customer engagement space, offering clients a powerful blend of inbound and outbound communication services.

Call Solutions Network has built a strong reputation for delivering best-in-class contact center support across industries. With a focus on quality, performance, and personalization, their team of skilled agents provides tailored, efficient communication that helps businesses grow, retain customers, and drive real results. Whether supporting sales, customer service, or lead qualification, Call Solutions Network is known for creating meaningful connections that matter.

Since joining the Factua family, Call Solutions Network has continued to elevate the customer experience for clients by delivering measurable improvements in engagement, satisfaction, and retention. The acquisition has also enabled Factua to offer an integrated solution across the customer journey, seamlessly combining marketing automation, performance media, and now live, on-shore support services.

This addition marks an important step in Factua’s evolution, allowing the company to offer full-funnel marketing and customer experience solutions under one roof. Clients benefit from faster response times, more personalized touchpoints, and a consistent voice across every channel.

By aligning Call Solutions Network’s proven capabilities with Factua’s data-driven approach, the partnership is driving a new standard in scalable customer communication. Whether nurturing a lead, supporting a customer, or closing a sale, Factua now empowers brands to engage smarter, faster, and more effectively.